frequently asked questions

CREME is designed to keep skincare simple, so the range works for most skin types, including normal, dry and combination skin. Each product page lists exactly what is in the bottle and who it suits best. If your skin leans sensitive, start with a patch test and introduce one product at a time.

We recommend it, especially if your skin is sensitive or reactive. Apply a small amount to the inside of your forearm or behind your ear, leave it for 24 hours and check for any redness or irritation before using it on your face.

Every body is different, so we always suggest running the ingredient list past your doctor or midwife first. The full ingredient list for each product lives on its product page, and we are happy to email it to you if that is easier.

The complete ingredient list is on every product page. If you are unsure about anything, email us before you order and we will go through it with you.

Keep them somewhere cool and dry, out of direct sunlight, with the lids on tight. The bathroom shelf is fine, a sunny windowsill is not.

Good skin is a habit, not an overnight event. Most people notice their skin feeling softer and more hydrated within the first week or two, with the full benefit showing after a month or so of daily use. Consistency beats intensity every time.

Orders are picked and packed within 1 to 2 business days. As soon as yours is on its way you will get a shipping confirmation email with your tracking number.

Delivery time depends on where you are in Australia. Metro areas typically see their order within 2 to 5 business days of dispatch, and regional areas can take a little longer. Your tracking link shows a live estimate for your address.

Your shipping confirmation email contains a tracking link. If you cannot find it, check your junk folder first, then email us with the name on your order and we will resend it.

If your order has not been packed yet, yes. Email us as soon as possible with your order number and what you would like to change. Once an order has left us we cannot redirect it, but we will always do our best to help.

Check your tracking link first; most delays sort themselves out within a couple of days. If tracking says delivered and there is no parcel, or nothing has moved for several days, email us with your order number and we will chase it with the carrier for you.

If something is faulty, damaged or not what you ordered, we will replace it or refund you; that is your right under Australian Consumer Law and we honour it without fuss.

Changed your mind? We accept unopened, unused products in their original packaging within 30 days of delivery. Email us first so we can arrange it. Return postage for change of mind is at your cost and original shipping is not refundable.

We are sorry; the post can be rough. Hold on to the product and packaging, take a couple of photos and email them to us with your order number within 14 days of delivery. We will sort a replacement or refund quickly.

Stop using the product straight away and, if the reaction is significant, see your GP or pharmacist. Then email us with what happened, which product you used and your order number. We take reactions seriously and we will make it right.

Once your refund is approved we process it to your original payment method within 2 business days. Depending on your bank, it can take a further 5 to 10 business days to appear on your statement.

Email hello@cremeskincare.com.au and a real person will reply within 2 business days. Include your order number if your question is about an order; it speeds everything up.